covid response and guest protocols


Let’s Stay Safe, Together

We’ve missed you these last few months, but we‘ve been busy getting ready to welcome you back to our hostel safely. And now that it’s finally time, we couldn’t be more excited.

When you arrive, you’ll notice things look a little different around our hostels. To get an idea of what you can expect, take a look at how we’re protecting our guests and staff from the spread of COVID-19. And, learn what you can do to protect yourself and others during your visit. Let’s stay safe, together.

How we're keeping guests safe

Personal Protective Equipment

Our staff will be required to wear masks. Guests will be required to wear a mask, too.

Temperature Checks

When you check in, hostel staff will take a contactless temperature check. Anyone exhibiting a fever over 100.4 degrees Fahrenheit, or any other symptoms of COVID-19, won’t be allowed to stay in the hostel.

Contact Tracing

Just in case local health authorities need to conduct any contact tracing, we may ask for your phone number and e-mail address at check-in. This is for your safety as well as the safety of our staff, other guests, and our communities.


We’re checking staff members for fever and any other COVID-19 symptoms at the beginning of every shift. We’re also providing them with plenty of masks, hand sanitizer, and space to keep a safe distance from each other on shift and during breaks.

Laundry Protocol

In accordance with CDC guidelines, our staff’s using masks and gloves to wash all bed linens and towels using EPA-registered detergents and extremely hot water.

Industry Safety Standards

HI USA is proud to join other accommodations providers around the world in declaring that we adhere to the WYSE Travel Confederation COVID-19 safety standards, in addition to the standards issued by our national, state and city authorities.

All guests, please sign this online waiver acknowledging our COVID guidelines prior to you arrival